Vice President, NA Healthcare Operations

Posted: 9/12/2013

Position Code:  S905

Position:
Vice President, NA Healthcare Operations

Mission:

The firm is a leading provider of revenue cycle management solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office services that span the hospital revenue cycle workflow from patient admission, charge capture, claims processing and receivables management. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation. 

Director Financial Services Strategy Practice, Global Consulting Firm

Posted: 9/12/2013

Position Code:  S904

Position:
Director Financial Services Strategy Practice, Global Consulting Firm

Line of Service: Advisory Industry, Financial Services

Knowledge Preferred:

Demonstrates proven expertise of the business strategy consulting field with experience acquired at large, global, complex organizations, and/or successful, fast-growing innovators.

Demonstrates proven extensive consulting expertise in core, enterprise-wide business issues from achieving rapid growth to defining a path to cost leadership, while achieving it through an effective management of all strategic risk elements. This includes extensive knowledge in one or more of the following specific focus areas:

Corporate and Business Unit Strategy: Strategic Planning and Portfolio Management;

Innovation Strategy: Market Entry, Business Design, Growth and Social Strategies;

Deals Strategy: All front-end of Merger and Acquisition Strategy, including, but not limited to Inorganic Growth Strategy, Corporate Development/Venturing, Target Identification and Prioritization, and Commercial Due Diligence;

Enterprise Profitability: Cost Leadership Strategy, ROI Improvement, Ruthless Competitor Strategy.

MBA, Masters or Doctorate strongly preferred.

Consulting experience with a top tier strategy  consulting firm is preferred.

Service Delivery, Global Head of Operations, Telco

Posted: 9/12/2013

Position Code:  S903

Position:
Service Delivery, Global Head Operations, Telco

Mission:
The Global Head of Telco Operations will be responsible for the global delivery organization for all Telco lines of business. His/her mission is to manage the P&L and KPI performance for the company across all Telco accounts. He/she will lead the implementation of industry leading best practices and the Service Excellence Framework which enables the firm to deliver ‘Platinum’ standards of service.   The leader of this organization will set the pace and service standards for our client and be measured by consistently exceeding expectations and delivering predictable and repeatable and results.

Service Delivery, Global Work@Home Program

Posted: 9/12/2013

Position Code:  S902

Position:
Service Delivery, Global Work@Home Program

Mission:

Lead the existing work at home operations to achieve company goals while enhancing the services that we provide and expanding the geographies in which we can provide them.    While operating the current generation of work at home services, this leader will leverage our current capabilities, create and transform the business from a workforce augmentation solution to a dynamic, on demand, global sourcing initiative.   The leader will architecht the next generation of integrated services, work with BD and Verticals leads to create diversified solutions which can be integrated broader and deeper in to the firm's overall products and services.   Specifically, this leader will create channel and vertical goals with specific revenue, profit and penetration objectives which he /she will share in order to meet the financial objectives.

Service Delivery, Online and Digital Service Channels

Posted: 9/12/2013
Position Code:  S901

Position:
Service Delivery, Online and Digital Service Channels

Mission:
The Executive for all Online and Digital service channels is responsible for the strategic planning and execution of the firm’s Online and Digital Services.  The executive over this service channel will create and deliver services of web-based support, chat, click to chat, click to call, mobile platform services, such as text, SMS or virtual service which may be provided by avatar or animated electron service agents.  Primary responsibilities include meeting client contractual terms, delivering revenue and profitability performance according to the firm’s operating plan for Global Online and Digital Services programs while retaining an engaged and productive work force and advancing the integration of digital on line solutions.